Reference

How We Handle Your Information

We collect what we need to run your account, process bKash and Nagad payments, and keep your sessions secure. This policy covers what we gather, how we use it, and who you contact to update or remove your details.

Account securityPayment privacyData requestsContact optionsEligible regions
GR99 How We Handle Your Information
POLICY SUPPORT

How to Reach Us About Privacy

If you need to update your details, request a copy of your data, or ask us to delete your account, use any of the channels below. Our team handles privacy requests during Bangladesh business hours and responds within two working days.

Live chat Open the chat bubble in the bottom right corner of any page and tell the agent you have a privacy or data request. They will escalate it to our compliance team and give you a reference number.
Email support Send your request to the support address listed in the footer. Include your registered mobile number and a brief description of what you need changed, reviewed or removed from our records.
Account settings Log in and go to the profile section to view the personal information we hold. You can update your mobile number, change your password, and see recent login history directly from that page.
DATA SECURITY

How We Protect Your Information

We encrypt payment data, store passwords as hashed values, and restrict database access to authorised personnel. Sessions time out after periods of inactivity, and we log login attempts to detect unauthorised access. Below are the specific measures we apply to keep your account secure.

Transaction encryption Every bKash, Nagad and Rocket deposit or withdrawal is transmitted over SSL. Your payment credentials never reach our servers; the wallet provider handles authentication and we receive only a transaction reference and status code.
Account access logs We record your login device, IP address and session timestamps. If we detect a login from a new device or location, we send an OTP to your registered mobile number before granting access.
Data retention limits We keep account records and transaction history for the minimum period required by financial reporting rules, then anonymise identifiers. Closed accounts are archived after six months and personal details are purged after the statutory retention period ends.
Cookie controls We use session cookies to remember your login state and preference cookies to store language and layout choices. You can clear or block cookies in your browser; account functions that require session state will not work if you do.

Privacy Policy FAQ

We collect your mobile number, a password you create, and your device identifier. When you make your first deposit via bKash, Nagad or Rocket, we also record the transaction reference and timestamp for financial reporting.

Yes. Contact support via live chat or email with your registered mobile number, and we will send you a summary of your account details, transaction history, and login records within two working days.

Email or chat with support and ask for account closure. We will deactivate your login, return any remaining balance to your registered wallet, and anonymise your records after the statutory retention period ends.

We share transaction references with bKash, Nagad and Rocket to process deposits and withdrawals, but we never store or transmit your wallet PIN or full payment credentials. The wallet provider handles authentication directly.

We use session cookies to keep you logged in and preference cookies to remember language and layout choices. You can disable cookies in your browser settings, but account login and some features will not work without them.

We retain transaction logs for the period required by financial regulations, typically three to five years depending on jurisdiction. After that period, we anonymise identifiers and archive the records for internal audit purposes only.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.