Reference

Terms That Govern Your GR99 Account

These terms set out what you can expect from us and what we ask of you when you access GR99 — covering account registration, wallet transactions via bKash, Nagad or Rocket, and how disputes are handled.

Account EligibilityPayment TermsWallet RulesDispute ProcessJurisdiction Notice
GR99 Terms That Govern Your GR99 Account
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on GR99 to ask about a specific clause, a payment hold, or an account restriction. Our team responds in English.
Email Support Send a detailed query to our support address for written confirmation of how a term applies to your account. Useful for bKash or Nagad transaction disputes.
Account Help Centre The Easy Support Center inside your account dashboard covers common terms questions — wallet limits, account status, and how to request a review.
HOW WE HANDLE DATA

Account Security and Your Rights

Data Retention

We keep account and transaction records for as long as required by applicable regulations. You can request a summary of the data we hold by contacting support through the Easy Support Center.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and to remember your wallet preference — bKash, Nagad, or Rocket — between visits.

Account Security

Your account is protected by OTP verification on login. If you notice unrecognised activity, lock your account immediately from the security tab and contact us via live chat.

Requesting Changes

To update your registered phone number, linked wallet, or personal details, submit a request through the account settings page. Identity verification is required before changes take effect.

Common Questions About These Terms

Account access is available to adults in regions where the service is permitted under local law. Eligibility is your responsibility to confirm before registering.

We will notify you of material changes via your registered contact details before they take effect. Minor clarifications may be updated without a separate notice.

We will contact you through your registered account details before holding any funds. Most flags are resolved after a short identity or transaction check.

Submit a data request through the Easy Support Center in your account dashboard. We will respond with a summary of the records we hold within a reasonable timeframe.

You may close your account and withdraw your available balance to your linked Rocket, Nagad, or bKash wallet before the updated terms take effect.

Contact support immediately via email. We will suspend OTP delivery to the old number and guide you through re-verification before restoring access.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.